Shipping Questions
What is the estimated delivery time and how is it calculated?
Whsiper Inq’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think: estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for all products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with design files
- Products being out of stock
- Shipping-related delays like failed delivery attempts or service disruptions
We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at keith@whisperinq.com we’ll check your order status, and let you know how to proceed.
Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
- Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately* are:
- mugs
- stickers
- pillows with stuffing
- canvas prints
- notebooks
- Fulfillment location. We fulfill products in multiple locations (e.g., USA, Europe), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.
Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout.
*Note:Â We calculate the shipping costs for the product categories mentioned here, assuming that they would always ship separately. Occasionally, some of these products can be shipped together with other products, but they would still be charged the shipping fee as a single product.
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